Help is available if you need it during the COVID-19 crisis. We have collated some useful phone numbers, services and websites here for you. If you can’t find what you need call us on 6217 9500. For Covid-19 specific information and updates see the links on our Keep Connected page here.

Every effort is made to keep this information up to date. Please send any issues or suggestions to liveclarence@ccc.tas.gov.au

See also Things to Do and Get Social for more ways to Keep Connected.

Download Easy to Read COVID-19 support information for Clarence here.

Helpful websites

AskIzzy

askizzy.org.au/

Find Help (TasCOSS)

findhelptas.org.au/

Don’t forget to explore the rest of the Live Clarence website too! You will find lots of ideas, resources and links under Keep Connected, Neighbour Day, Eating Well and Live Safe to name a few.

Services and Resources

Aboriginal and Torres Strait Islander peoples

National Indigenous Australians Agency (Australian Government)
Coronavirus support measures for Indigenous Australians
niaa.gov.au/indigenous-affairs/community-safety/coronavirus-covid-19-support-measures-indigenous-australians

Aged Care and Vulnerable Tasmanians

Carer Gateway 1800 422 737
If you or someone you know is a carer
carergateway.gov.au/

Emergency Support for Vulnerable Tasmanians
coronavirus.tas.gov.au/stimulus-and-support/household/emergency-support-for-vulnerable-tasmanians

My Aged Care 1800 200 422 Free Call
Information for older Australians
Mon – Fri 8am – 8pm Sat 10am – 2pm
myagedcare.gov.au/

National COVID Older Persons Information Line 1800 171 866
A hotline for older people and carers to speak to friendly, specially trained staff from a senior’s advocacy organisation.
A collaboration of Council on the Ageing (COTA) Australia, National Seniors Australia, Older Persons Advocacy Network (OPAN) and Dementia Australia with support form the Australian Government.

Richmond Health
6111 6049 8.30am – 4.30pm Mon – Fri
A hotline for people living in Tasmanian residential aged care facilities that may be feeling lonely, isolated, worried or downhearted as a result of the COVID-19 pandemic.

Alcohol, Drug and Addiction Support

More services and information available on our Live Healthy – Addiction page here

Alcohol and Drug Information Service 1800 811 994
A 24-hour service providing information, advice & referral on any matter in relation to drugs & alcohol. Services whole of Tasmania.

Alcohol and Drug Foundation
adf.org.au/

Drug Education Network
Prevent and reduce harm from drugs through leadership and education
den.org.au/projects/aldaf-partnership-community-pamphlets/
facebook.com/DrugEducationNetwork/videos/

den.click/CommunityPreventionVideos recorded in Arabic, Farsi, Nepali and Tigrinya.

Reach Out
au.reachout.com/tough-times/addiction

Quitline 13 78 48
quittas.org.au/

Business and Employment

Business East 6244 8005
Support for small and medium enterprise development on the Eastern Shore and beyond.
business-east.com.au/
businesseast@bigpond.com (John Beard)

Business Tasmania 1800 440 026
Advice, updates and support for businesses responding to COVID-19 impacts.
business.tas.gov.au/coronavirus_information

Centrelink 13 24 68
my.gov.au/

Department of State Growth – Tasmania
COVID ready business planning and support.
business.tas.gov.au/starting/business_planning

Enterprises Centres Tasmania
Independent advisors who understand small business in Tasmania.
enterprisecentres.tas.gov.au/

Jobs Hub (Department of Education Skills and Employment)
dese.gov.au/covid-19/jobs-hub

MAX employment 1800 625 350
maxsolutions.com.au/bellerive

South East Employment Hub – Seehub
The South East Employment Hub is a community designed program, providing a localised, flexible, person-centred approach to delivering employment services to the community (including community members who may not be receiving Centrelink benefits). 
www.seehub.com.au/

Seek
seek.com.au/jobs/in-All-Hobart-TAS

Worksafe Tasmania
Guidelines for safely operating your business as restrictions ease. Templates and checklists available for safety planning.
worksafe.tas.gov.au/topics/Health-and-Safety/safety-alerts/coronavirus/covid-safe-workplaces-framework

Workskills 6262 5400
workskills.org.au/

Disability Support

Disability Information Helpline 1800 643 787
Information and referrals for people with disability who need help because of coronavirus (COVID-19). Live chat available.

The Helpline is available Mon – Fri 8am to 8pm (AEST) and Sat – Sun 9am to 7pm (AEST). Not available on national public holidays. For more information visit www.dss.gov.au/disabilityhelp.

Links to easy read resources.
dss.gov.au/disability-and-carers/information-and-referrals-for-people-with-disability-and-their-supporters-about-coronavirus-covid-19

Factsheet COVID-19
Easy read COVID-19 Factsheet for NDIS participants. Also available as audio, and Auslan.
ndiscommission.gov.au/document/1996

NDIS National Disability Insurance Scheme 1800 800 110
ndis.gov.au/
ndis.gov.au/coronavirus

Mission Australia – Local Area Coordination – South East 6212 6802
missionaustralia.com.au/servicedirectory/187-disability-support/ndis-local-area-coordination-south-east-tas1

National Relay Service (TTY users)
Standard and overseas calls 133 677
1800 calls 1800 555 677
Emergency calls 106
communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service

Domestic Violence

24 hr Family Violence Response & Referral 1800 633 937
safeathome.tas.gov.au/

Family Violence Counselling and Support Service 1800 608 122
dhhs.tas.gov.au/service_information/children_and_families/family_violence_counselling_and_support_service

1800 RESPECT 1800 737 732
1800respect.org.au/

Elder Abuse Helpline 1800 441 169 (9am – 5pm)
Text 0457 806 963
helpline@yoursaytas.org.au

Men’s Referral Line 1300 766 491
ntv.org.au/ more information and live chat

Mensline Australia 1300 789 978
mensline.org.au/relationship-advice-for-men/using-violence-abuse-family-intimate-relationships/

Education and Home Learning

See more ideas and resources for education on our Things to Do page

ABC Education portal
education.abc.net.au/home#!/home

Department of Education 1800 816 057  
education.tas.gov.au/learning-at-home/

Home Education Association
Resources and tips from families that have been homeschooling their children officially for years.
hea.edu.au/

Multicultural – Home Learning Support
education.tas.gov.au/parents/translations

NSW Education Department
Useful translated documents to support parents with home learning
education.nsw.gov.au/public-schools/going-to-a-public-school/translated-documents/supporting-your-child-s-learning-at-home

No interest loans for parents with school costs including computers are available. See NILS Tasmania.
nilstasmania.org.au/news/nils-educational-loans

Financial Assistance

Financial Assistance Hotline – Clarence City Council 6217 9678
ccc.tas.gov.au/

Gambling Helpline 1800 858 858
gamblinghelponline.org.au/

National Debt Hotline 1800 007 007
ndh.org.au/
ndh.org.au/debt-problems/covid19/

NILS Tasmania 1300 301 650
No interest loans scheme for people with a health care or pension card.
nilstasmania.org.au
Your local Neighbourhood Centre (see contact details here) may be able to help with loan applications.

Vinnies 6234 4244
Emergency Relief is available to individuals or families facing financial hardship. Help can include Food provision, budgeting options and No Interest loan (NIL$) options.
vinnies.org.au/

Food or emergency relief/provision AND donations

Catholic Care Tasmania 1800 819 447 or 6278 1660
catholiccaretas.org.au/

Clarence Salvation Army 6244 4615 for enquiries
135 Clarence St, Howrah
Mon, Wed, Fri, 9am – 1:30pm
Assessments via phone and packs can be picked up out the front. There is also the limited option of no contact delivery for those that have to self-isolate. You may need to provide evidence of this.
salvationarmy.org.au/

Clarendon Vale Neighbourhood Centre
Hot takeaways Tuesday evening 5.30 – 6.30pm
6247 8163 Mon-Fri 9am – 3pm manager@cvnc.org.au

Eastern Shore Meals on Wheels (Mornington)
1800 696 325 Free Call or 6244 3925
easternshore@mowtas.org.au
mowtas.org.au

Hamlet Hobart Food Relief Project (with City Mission)
0428 132 280 or email emily@hamlet.org.au

Hobart City Mission 6215 4200 for enquiries
hobartcitymission.org.au/

Migrant Resource Centre Call 03 6221 0999 or reception@mrctas.org.au Food Boxes available to people experiencing hardship due to COVID-19. Boxes are packed with healthy, nutritious, and where possible, culturally appropriate food, intended for cooking in a home kitchen.

Risdon Vale Neighbourhood Centre
6243 5752 Mon – Fri 9am – 3pm
manager@rvnc.org.au or coordinator@rvnc.org.au

Rokeby Neighbourhood Centre
6247 6778 Mon – Fri 9am – 3pm
manager@rokebync.org.au

Salvation Army (donate and pick up meals)
For collection contact:
Salvation Army State Office 6228 8400
For food drop off: 115 Central Avenue, Derwent Park. 8:30am – 4pm

Warrane Mornington Neighbourhood Centre
6244 6346
Mon, Thu 8.30am – 4pm; Tues, Wed 8.30am – 3.30pm; Fri 9am to 3pm leanne@wmnc.org.au
Food donation drop-offs – Wed mornings at 8:30am

Uniting Victoria Tasmania 6234 1296
unitingvictas.org.au/

Vinnies 6234 4244
Food relief available.
Help with online grocery ordering and delivery for those in an ‘at risk’ category of COVID19 infection.
vinnies.org.au/

Food – Online shopping and delivery

Find inspiration, recipes and ideas for healthy eating here

Backyard Bounty Box
backyardbounty.com.au/
facebook.com/BackyardBounty

Coles
Call 1800 455 400 Text only 0429 989 656
shop.coles.com.au/

IGA Lauderdale (Hill Street) – shop online, click & collect and deliveries 6248 6221 lauderdale.hillstreetgrocer.com/ Delivering as far as Opossum Bay, Cambridge and Tranmere on select days. Check for areas and availability lauderdale.hillstreetgrocer.com/timetable

Hill Street
Click & collect and deliveries
store.hillstreetgrocer.com/ Check availability on the site

Marley Spoon
Quick, easy-to-follow recipes and fresh, quality ingredients delivered to your door.
marleyspoon.com.au/
Deliveries Mon, Sat & Sun to limited postcodes in Clarence
7015, 7017, 7018, 7019

Vinnies (St Vincent de Paul Society)
Locals supporting locals. Find up to date information about food delivery services in your area.
facebook.com/VinniesTasmania/

Woolworths 1800 000 610
Deliveries for vulnerable customers
woolworths.com.au/shop/discover/shopping-online/delivery

Health

For Covid-19 information and updates see the links on our Keep Connected page here.

Health Direct 1800 022 222
healthdirect.gov.au/

Clarence Integrated Care Centre (CICC) 6166 2300
Opening Hours: Mon – Fri 8am – 5pm
dhhs.tas.gov.au/service_information/service_delivery_points/Clarence_Integrated_Health_Centre_CICC

Home Medicines Review
You can ask for a free review by a pharmacist to highlight any potential problems and get advice that will help you manage medicines carefully for someone in your care.
healthdirect.gov.au/home-medicines-review

Home Medicines Service – Delivery
Vulnerable people, and those in home isolation, are able to order their PBS and RPBS prescriptions remotely and have these items delivered to their homes to reduce their potential exposure to COVID-19.
ppaonline.com.au/programs/covid-19-home-medicine-service

Nutrition – Dieticians Association of Australia
daa.asn.au/smart-eating-for-you/nutrition-tips-and-advice-during-covid-19/

Primary Health Directory
primaryhealthtas.com.au/for-health-professionals/tasmanian-health-directory/
Lists all General Practitioners, Pharmacies, Emergency Departments, Hospitals, and Allied Health Services eg Physiotherapists & Optometrists.

Sleep Health
Advice for getting a good night’s sleep during COVID-19.
sleephealthfoundation.org.au/getting-good-sleep-during-the-covid-19-pandemic.html

Housing and Homelessness

Housing Connect 1800 800 588
communities.tas.gov.au/housing/housing-connect

Colony 47 1800 265 669
colony47.com.au/

Mission Australia 1800 269 672
Rosny Park Office 6212 6850
missionaustralia.com.au/

Mission Australia Housing (Rokeby) 1800 269 672
housingenquiries@missionaustralia.com.au
missionaustralia.com.au/housing

Salvation Army 6278 2817

Legal advice or support

Equal Opportunity Tasmania 1300 305 062 or 6165 7515 Commissioner@equalopportunity.tas.gov.au
If you or someone you know is experiencing discrimination or harassment please contact the office.
equalopportunity.tas.gov.au

Family Violence Law Help 1800 737 732
familyviolencelaw.gov.au/

Legal Aid Commission of Tasmania 1300 366 611
legalaid.tas.gov.au/

Tasmanian Aboriginal Community Legal Service 1800 064 865
tacls@tacls.org.au

Women’s Legal Service 1800 682 468
womenslegaltas.org.au/
admin@womenslegaltas.org.au

LGBTIQ+

QLife 1800 184 527
qlife.org.au/

Working it out 6231 1200
workingitout.org.au

Mental Health

My Wellbeing Kit
A pocket-sized, personalised kit of 13 beautifully illustrated cards that prompt you to care for yourself and build resilience. Also available as an app.

You can access or order Clarence City Council’s My Wellbeing Kits here

Beyond Blue 1300 224 636
Looking after your mental health during the coronavirus outbreak
coronavirus.beyondblue.org.au/

Black Dog Institute
COVID – 19 Resources for anxiety, stress & wellbeing
blackdoginstitute.org.au/coronavirus-anxiety-resources

Blokes Book (Men’s Resources Tasmania)
mrtasmania.org/blokesbook.html

Coronavirus Mental Wellbeing Support Service 1800 512 348
Practical advice about how to foster healthy mental health and where to go if you need help.

Grow
Group online meetings for peer support and mutual self-help for people facing life’s challenges. Join an eGrow group today.
grow.org.au/
1800 558 268

Head to Health (Australian Government)
headtohealth.gov.au/search-resources

Headspace 1800 650 890
Hobart 6231 3908
Help for young Tasmanians
headspace.org.au/young-people/how-to-cope-with-stress-related-to-covid-19/

Kids Helpline 1800 551 800
Aged 5 to 25; free 24-hour confidential and anonymous telephone counselling service
kidshelpline.com.au/

Lifeline 13 11 14
all hours
lifeline.org.au/
A Tasmanian Lifeline 1800 98 44 34
8am to 8pm, 7 days a week.
The phone line is for any Tasmanian who may feel stressed about COVID-19, is anxious about the future, finding social isolation a challenge, or needs a friendly and understanding voice to provide advice, information, comfort and reassurance.
lifeline.org.au/tasmania/tasmania-home

Mental Health Services Helpline 1800 332 388
For more immediate support for people experiencing significant mental health problems. Available 24/7
dhhs.tas.gov.au/service_information/services_files/mental_health_services/mental_health_service_helpline

Mindfulness
livingwell.org.au/mindfulness-exercises-3/

Reachout
Online mental health support for young people and their parents
au.reachout.com/

SANE Forums
sane.org/forums

Rural Alive and Well 1300 4357 6283
rawtas.com.au/

Multicultural

Australian Government
Information in 63 languages to keep communities safe.
/covid19inlanguage.homeaffairs.gov.au/community-safety-and-settlement-services
YouTube- Videos of Coronavirus information in Arabic, Filipino, Vietnamese, Tamil, Hindi, Punjabi, Cantonese, Spanish, Pashto, Mandarin
youtube.com/user/healthgovau

Australian Human Rights Commission
Report racism
humanrights.gov.au/complaints

Department of Home Affairs
Updates, Travel restrictions, Detention visitors, Refugee and Hum program
covid19.homeaffairs.gov.au/

Equal Opportunity Tasmania 1300 305 062 or 6165 7515
Report racism and racial discrimination
equalopportunity.tas.gov.au
Commissioner@equalopportunity.tas.gov.au

Migrant Resource Centre 6221 0999
mrctas.org.au/

Migration Council Australia
MyAus COVID-19 app is free to download from the App Store and Google Play. More languages to be added shortly.
myauscovid-19.org.au

Multicultural Access Point
A quick and easy way to find information on interpreting services, housing and accommodation, health, community, education, managing money, transport and settlement support for migrants to Tasmania.
multicultural.tas.gov.au/

SBS
Multilingual online portal on COVID-19 in 63 languages sbs.com.au/language/coronavirus

Tasmanian Interpreting Service 131 450
Call and tell them your language
tisnational.gov.au/

Translated COVID-19 resources
health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/translated-coronavirus-covid-19-resources

Neighbourhood Centres

Clarendon Vale Neighbourhood Centre
6247 8163 Mon-Friday 9am – 3pm
manager@cvnc.org.au
cvnc.org.au/
facebook.com/clarendonvaleneighbourhood.centre/

Risdon Vale Neighbourhood Centre
6243 5752 Mon-Fri 9am till 3pm
manager@rvnc.org.au or coordinator@rvnc.org.au
rvnc.org.au/
facebook.com/risdonvaleneighbourhoodcentre/

Rokeby Neighbourhood Centre
6247 6778 Mon-Fri 9am till 3pm
manager@rokebync.org.au
nht.org.au/houses/rokeby-neighbourhood-centre
facebook.com/Adminrnc/

Warrane Mornington Neighbourhood Centre
6244 6346
Mon, Thu 8.30am – 4pm; Tues, Wed 8.30am – 3.30pm; Fri 9am to 3pm
leanne@wmnc.org.au
nht.org.au/houses/warrane-mornington-neighbourhood-centre-inc
facebook.com/warranemornington.neighbourhoodcentre

Palliative Care

Palliative Care Tasmania
Palliative Care online education sessions 6231 2799
pallcaretas.org.au/events

Relationships & Family Support

Australian Red Cross 1800 733 276 1800 RED CROSS
redcross.org.au/

Relationships Australia
Support services for individuals, families and communities 1300 364 277
tas.relationships.org.au/

Mensline Australia 1300 789 978
mensline.org.au/

Safety

A safe home. Find tips and links here to help you keep yourself and your loved ones safe in your home.

Child Safety Services Tasmania 1800 000 123

Crime Stoppers (report crime anonymously) 1800 333 000
crimestopperstas.com.au/
facebook.com/crimestopperstas/

Online Safety
Australian Cyber Security Centre and eSafety Commissioner
liveclarence.com.au/about/safe/stay-safe-online/
Links for more information and how to report cyber crime and online scams.

Tasmania Police (for non-emergencies) 131 444
police.tas.gov.au/
facebook.com/Tas.Police/

Suicide Prevention and Support

Lifeline 13 11 14 all hours
lifeline.org.au/tasmania/tasmania-home

Suicide Call Back Service 1300 659 467
suicidecallbackservice.org.au

StandBy Response Service 1300 727 247

Transport

Community Transport Services Tasmania (CTST)
Assistance to older people, people with disabilities, and people disadvantaged including their carers
Lindisfarne office 1800 781 033
clients@ctst.org.au
Main office 6273 3251

Volunteering

Clarence Community Volunteer Service
Volunteers welcome to assist clients to stay in their own homes by providing support with shopping assistance, transport, light gardening and similar tasks.
rairey@ccc.tas.gov.au or ccvs@ccc.tas.gov.au
6217 9630
ccc.tas.gov.au/community/get-involved/volunteer-with-us/

Volunteering Tasmania
1800 677 895 Free Call or online registration portal: register.emergencyvolunteering.com.au/Register