Help is available if you need it during the COVID-19 crisis. We have collated some useful phone numbers, services and websites here for you. If you can’t find what you need call us on 6217 9500. For Covid-19 specific information and updates see the links on our Keep Connected page here.
Every effort is made to keep this information up to date. Please send any issues or suggestions to firstname.lastname@example.org
Download Easy to Read COVID-19 support information for Clarence here.
Find Help (TasCOSS)
Services and resources
Aboriginal and Torres Strait Islander peoples
National Indigenous Australians Agency (Australian Government)
Coronavirus support measures for Indigenous Australians
Aged Care and Vulnerable Tasmanians
Carer Gateway 1800 422 737
If you or someone you know is a carer
Emergency Support for Vulnerable Tasmanians
My Aged Care 1800 200 422 Free Call
Information for older Australians
Mon – Fri 8am – 8pm Sat 10am – 2pm
National COVID Older Persons Information Line 1800 171 866
A hotline for older people and carers to speak to friendly, specially trained staff from a senior’s advocacy organisation.
A collaboration of Council on the Ageing (COTA) Australia, National Seniors Australia, Older Persons Advocacy Network (OPAN) and Dementia Australia with support form the Australian Government.
6111 6049 8.30am – 4.30pm Mon – Fri
A hotline for people living in Tasmanian residential aged care facilities that may be feeling lonely, isolated, worried or downhearted as a result of the COVID-19 pandemic.
Alcohol, Drug and Addiction Support
Alcohol and Drug Information Service 1800 811 994
A 24-hour service providing information, advice & referral on any matter in relation to drugs & alcohol. Services whole of Tasmania.
Alcohol and Drug Foundation
Quitline 13 78 48
Business and Employment
Business Tasmania 1800 440 026
Advice, updates and support for businesses responding to COVID-19 impacts.
Centrelink 13 24 68
Department of State Growth – Tasmania
COVID ready business planning and support.
Enterprises Centres Tasmania
Independent advisors who understand small business in Tasmania.
Jobs Hub (Department of Education Skills and Employment)
MAX employment 1800 625 350
Guidelines for safely operating your business as restrictions ease. Templates and checklists available for safety planning.
Workskills 6262 5400
Disability Information Helpline 1800 643 787
Information and referrals for people with disability who need help because of coronavirus (COVID-19). Live chat available.
The Helpline is available Mon – Fri 8am to 8pm (AEST) and Sat – Sun 9am to 7pm (AEST). Not available on national public holidays. For more information visit www.dss.gov.au/disabilityhelp.
Easy read COVID-19 Factsheet for NDIS participants. Also available as audio, and Auslan.
Mission Australia – Local Area Coordination – South East 6212 6802
National Relay Service (TTY users)
Standard and overseas calls 133 677
1800 calls 1800 555 677
Emergency calls 106
24 hr Family Violence Response & Referral 1800 633 937
Family Violence Counselling and Support Service 1800 608 122
1800 RESPECT 1800 737 732
Elder Abuse Helpline 1800 441 169 (9am – 5pm)
Text 0457 806 963
Men’s Referral Line 1300 766 491
ntv.org.au/ more information and live chat
Mensline Australia 1300 789 978
Education and Home Learning
See more ideas and resources for education on our Things to Do page
ABC Education portal
ABC ME (free to air TV or ABC iView)
Mini School lessons run by teachers. Mon-Fri 10am-3pm.
Primary Lessons in the morning & High School in afternoon
Department of Education 1800 816 057
Home Education Association
Resources and tips from families that have been homeschooling their children officially for years.
Multicultural – Home Learning Support
NSW Education Department
Useful translated documents to support parents with home learning
No interest loans for parents with school costs including computers are available. See NILS Tasmania.
Financial Assistance Hotline – Clarence City Council 6217 9678
Gambling Helpline 1800 858 858
NILS Tasmania 1300 301 650
No interest loans scheme for people with a health care or pension card.
Your local Neighbourhood Centre (see contact details here) may be able to help with loan applications.
Vinnies 6234 4244
Emergency Relief is available to individuals or families facing financial hardship. Help can include Food provision, budgeting options and No Interest loan (NIL$) options.
Food or emergency relief/provision AND donations
Catholic Care Tasmania 1800 819 447 or 6278 1660
Clarence Salvation Army 6244 4615 for enquiries
135 Clarence St, Howrah
Mon, Wed, Fri, 9am – 1:30pm
Assessments via phone and packs can be picked up out the front. There is also the limited option of no contact delivery for those that have to self-isolate. You may need to provide evidence of this.
Clarendon Vale Neighbourhood Centre
Hot takeaways Tuesday evening 5.30 – 6.30pm
6247 8163 Mon-Fri 9am – 3pm email@example.com
Dawat the Invitation
Free Indian food to those going through hard times or want to help others Every Thursday 12-1pm at the store: 122 Cambridge Rd 7018 Bellerive
6245 0186 Find them on Facebook
Hamlet Hobart Food Relief Project (with City Mission)
0428 132 280 or email firstname.lastname@example.org
Hobart City Mission 6215 4200 for enquiries
Guru Nanak Sewa Society (free vegetarian meals for pick up or delivery) Call or text 0404 729 454 by 12pm Wed and Sun only
Delivery of food between 6 – 8pm Wed and Sun
Migrant Resource Centre Call 03 6221 0999 or email@example.com Food Boxes available to people experiencing hardship due to COVID-19. Boxes are packed with healthy, nutritious, and where possible, culturally appropriate food, intended for cooking in a home kitchen.
Rokeby Neighbourhood Centre
6247 6778 Mon – Fri 9am – 3pm
Salvation Army (donate and pick up meals)
For collection contact:
Salvation Army State Office 6228 8400
For food drop off: 115 Central Avenue, Derwent Park. 8:30am – 4pm
Warrane Mornington Neighbourhood Centre
Mon, Thu 8.30am – 4pm; Tues, Wed 8.30am – 3.30pm; Fri 9am to 3pm firstname.lastname@example.org
Food donation drop-offs – Wed mornings at 8:30am
Uniting Victoria Tasmania 6234 1296
Vinnies 6234 4244
Food relief available.
Help with online grocery ordering and delivery for those in an ‘at risk’ category of COVID19 infection.
Food – Online shopping and delivery
Find inspiration, recipes and ideas for healthy eating here
Call 1800 455 400 Text only 0429 989 656
IGA Lauderdale (Hill Street) – shop online, click & collect and deliveries 6248 6221 lauderdale.hillstreetgrocer.com/ Delivering as far as Opossum Bay, Cambridge and Tranmere on select days. Check for areas and availability lauderdale.hillstreetgrocer.com/timetable
Click & collect and deliveries
store.hillstreetgrocer.com/ Check availability on the site
Quick, easy-to-follow recipes and fresh, quality ingredients delivered to your door.
Deliveries Mon, Sat & Sun to limited postcodes in Clarence
7015, 7017, 7018, 7019
Vinnies (St Vincent de Paul Society)
Locals supporting locals. Find up to date information about food delivery services in your area.
Woolworths 1800 000 610
Deliveries for vulnerable customers
For Covid-19 information and updates see the links on our Keep Connected page here.
Health Direct 1800 022 222
Clarence Integrated Care Centre (CICC) 6166 2300
Opening Hours: Mon – Fri 8am – 5pm
Home Medicines Review
You can ask for a free review by a pharmacist to highlight any potential problems and get advice that will help you manage medicines carefully for someone in your care.
Home Medicines Service – Delivery
Vulnerable people, and those in home isolation, are able to order their PBS and RPBS prescriptions remotely and have these items delivered to their homes to reduce their potential exposure to COVID-19.
Nutrition – Dieticians Association of Australia
Primary Health Directory
Lists all General Practitioners, Pharmacies, Emergency Departments, Hospitals, and Allied Health Services eg Physiotherapists & Optometrists.
Rokeby Neighbourhood Centre
Moreton Group After Hours Doctor Service 6247 6778 or message RNC on Facebook facebook.com/Adminrnc/ with Name, phone number, reason for seeing doctor. All information and contact details are deleted once passed on to the doctor.
Every Tue night – phone consultations. Contact them by 6pm.
Advice for getting a good night’s sleep during COVID-19.
Housing and Homelessness
Housing Connect 1800 800 588
Colony 47 1800 265 669
Mission Australia 1800 269 672
Rosny Park Office 6212 6850
Salvation Army 6278 2817
Legal advice or support
Equal Opportunity Tasmania 1300 305 062 or 6165 7515 Commissioner@equalopportunity.tas.gov.au
If you or someone you know is experiencing discrimination or harassment please contact the office.
Family Violence Law Help 1800 737 732
Legal Aid Commission of Tasmania 1300 366 611
Tasmanian Aboriginal Community Legal Service 1800 064 865
QLife 1800 184 527
Working it out 6231 1200
My Wellbeing KitYou can access or order Clarence City Council’s My Wellbeing Kits here
A pocket-sized, personalised kit of 13 beautifully illustrated cards that prompt you to care for yourself and build resilience.
Also available as an app.
Baptcare Mental Health TasConnect 1800 290 666 A good place to call to find out what services are available to support your mental health concerns
Beyond Blue 1300 224 636
Looking after your mental health during the coronavirus outbreak
Black Dog Institute
COVID – 19 Resources for anxiety, stress & wellbeing
Blokes Book (Men’s Resources Tasmania)
Coronavirus Mental Wellbeing Support Service 1800 512 348
Practical advice about how to foster healthy mental health and where to go if you need help.
Group online meetings provide mutual support for those recovering from mental illness. Join an eGrow group today.
Head to Health (Australian Government)
Headspace 1800 650 890
Hobart 6231 3908
Help for young Tasmanians
Kids Helpline 1800 551 800
Aged 5 to 25; free 24-hour confidential and anonymous telephone counselling service
Lifeline 13 11 14
A Tasmanian Lifeline 1800 98 44 34
8am to 8pm, 7 days a week.
The phone line is for any Tasmanian who may feel stressed about COVID-19, is anxious about the future, finding social isolation a challenge, or needs a friendly and understanding voice to provide advice, information, comfort and reassurance.
Mental Health Services Helpline 1800 332 388
For more immediate support for people experiencing significant mental health problems. Available 24/7
Online mental health support for young people and their parents
Rural Alive and Well 1300 4357 6283
Information in 63 languages to keep communities safe.
YouTube- Videos of Coronavirus information in Arabic, Filipino, Vietnamese, Tamil, Hindi, Punjabi, Cantonese, Spanish, Pashto, Mandarin
Australian Human Rights Commission
Department of Home Affairs
Updates, Travel restrictions, Detention visitors, Refugee and Hum program
Migrant Resource Centre 6221 0999
Migration Council Australia
MyAus COVID-19 app is free to download from the App Store and Google Play. More languages to be added shortly.
Multicultural Access Point
A quick and easy way to find information on interpreting services, housing and accommodation, health, community, education, managing money, transport and settlement support for migrants to Tasmania.
Multilingual online portal on COVID-19 in 63 languages sbs.com.au/language/coronavirus
Tasmanian Interpreting Service 131 450
Call and tell them your language
Translated COVID-19 resources
Warrane Mornington Neighbourhood Centre
Mon, Thu 8.30am – 4pm; Tues, Wed 8.30am – 3.30pm; Fri 9am to 3pm
Palliative Care Tasmania
Palliative Care online education sessions 6231 2799
Relationships & family support
Australian Red Cross 1800 733 276 1800 RED CROSS
Support services for individuals, families and communities 1300 364 277
Mensline Australia 1300 789 978
A safe home. Find tips and links here to help you keep yourself and your loved ones safe in your home.
Child Safety Services Tasmania 1800 000 123
Australian Cyber Security Centre and eSafety Commissioner
Links for more information and how to report cyber crime and online scams.
Lifeline 13 11 14 all hours
Suicide Call Back Service 1300 659 467
Community Transport Services Tasmania (CTST)
Assistance to older people, people with disabilities, and people disadvantaged including their carers
Lindisfarne office 1800 781 033
Main office 6273 3251
Clarence Community Volunteer Service
Volunteers welcome to assist clients to stay in their own homes by providing support with shopping assistance, transport, light gardening and similar tasks.
email@example.com or firstname.lastname@example.org
1800 677 895 Free Call or online registration portal: register.emergencyvolunteering.com.au/Register